{"id":363,"date":"2026-06-25T14:56:01","date_gmt":"2026-06-25T12:56:01","guid":{"rendered":"https:\/\/smarthus.dk\/?page_id=363"},"modified":"2026-06-25T16:06:18","modified_gmt":"2026-06-25T14:06:18","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/smarthus.dk\/?page_id=363","title":{"rendered":"Handelsbetingelser"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>1. Generelle oplysninger<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Virksomhed: <strong>Norgard Engineering<\/strong><br>Adresse: <strong>Enkeh\u00f8j 25, 7330 Brande<\/strong><br>Email: <strong><a href=\"mailto:info@SmartHus.dk\">info@SmartHus.dk<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Priser og betaling<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Alle priser er i DKK<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vi accepterer betaling via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kreditkort (Visa, Mastercard m.fl.)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Bel\u00f8bet tr\u00e6kkes normalt f\u00f8rst, n\u00e5r varen afsendes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vi tager forbehold for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prisfejl<\/li>\n\n\n\n<li>Lagerstatus<\/li>\n\n\n\n<li>Tekniske fejl<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Levering<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Levering sker til Danmark (og evt. EU).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Forventet leveringstid:<br><strong>7-14 dage<\/strong> (Hvis varen er p\u00e5 lager) &#8211; Hver enhed konfigureres og testes manuelt inden afsendelse, derved sikre vi at du f\u00e5r et fuldt funktionelt system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fragtpartnere:<br><strong>GLS \/ PostNord \/ DAO<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Risikoen overg\u00e5r til dig ved modtagelse.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Fortrydelsesret (14 dage)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Du har 14 dages fortrydelsesret fra den dag, du modtager varen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For at benytte fortrydelsesretten skal du kontakte:<br><strong><a href=\"mailto:info@SmartHus.dk\">info@SmartHus.dk<\/a><\/strong> og vedh\u00e6fte formularen nederst p\u00e5 denne side. &#8211; Husk at vedh\u00e6fte forsendesesnummeret med track &amp; trace (For din egen sikkerhed).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bem\u00e6rk afsnit 5 &amp; 6 herunder.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Returnering<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e5r du har fortrudt k\u00f8bet efter modtagelse, har du 14 dage til at returnere varen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Send til:<br><strong>Norgard Engineering<\/strong><br>Enkeh\u00f8j 25<br>7330 Brande<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Krav:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ubrugt stand<\/li>\n\n\n\n<li>Original emballage<\/li>\n\n\n\n<li>K\u00f8bsdokumentation (Bem\u00e6rk at vi notere serie nummeret p\u00e5 vores enheder.)<\/li>\n\n\n\n<li>Forsvarlig indpakning og transport<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Returomkostninger<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Du betaler selv returfragten.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fragtomkostninger refunderes ikke.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>Ved fortrydelse efter afsendelse fra vores lager, kan du afvise leveringen &#8211; den sendes derved tilbage til os. Vi fratr\u00e6kker vores fragtomkostninger fra refunderingen.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Refundering<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e5r vi har modtaget og godkendt din retur:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunderes bel\u00f8bet til samme betalingsmetode<\/li>\n\n\n\n<li>Behandlingstid: 5\u201310 hverdage<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ved v\u00e6rdiforringelse fratr\u00e6kkes et passende bel\u00f8b.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Undtagelser fra retur (Smart Home produkter og l\u00f8sninger)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">F\u00f8lgende varer og l\u00f8sninger kan ikke returneres eller refunderes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Specialtilpassede SmartHus-l\u00f8sninger eller konfigurationer<\/li>\n\n\n\n<li>Produkter, hvor ops\u00e6tning, installation eller integration er p\u00e5begyndt<\/li>\n\n\n\n<li>Software, licenser eller digitale ydelser (herunder Home Assistant konfigurationer)<\/li>\n\n\n\n<li>Produkter, der har v\u00e6ret installeret, monteret eller integreret i et system<\/li>\n\n\n\n<li>Varer, der ikke l\u00e6ngere kan s\u00e6lges som nye pga. brug eller ops\u00e6tning<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ved k\u00f8b af smart home produkter som del af en samlet l\u00f8sning (inkl. ops\u00e6tning, integration eller r\u00e5dgivning), betragtes disse som en samlet leverance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returnering kan i disse tilf\u00e6lde kun accepteres hvis:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>produktet ikke har v\u00e6ret installeret eller taget i brug<\/li>\n\n\n\n<li>og returneres i ubrudt original emballage<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Vi forbeholder os ret til at afvise returnering, hvis produktets v\u00e6rdi er forringet som f\u00f8lge af installation, konfiguration eller integration.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Reklamationsret (24 m\u00e5neder)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Du har 24 m\u00e5neders reklamationsret.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ved godkendt reklamation tilbyder vi:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reparation<\/li>\n\n\n\n<li>Ombytning<\/li>\n\n\n\n<li>Afslag<\/li>\n\n\n\n<li>Refundering<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Kontakt:<br><strong><a href=\"mailto:info@SmartHus.dk\">info@SmartHus.dk<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Fejlfinding og gebyr ved brugerfejl<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ved returnering eller reklamation, hvor der ikke konstateres fejl p\u00e5 produktet, eller hvor fejlen skyldes forhold p\u00e5 kundens side (fx installation, ops\u00e6tning eller brug), forbeholder vi os ret til at opkr\u00e6ve:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fejls\u00f8gningsgebyr: <strong>1.000 kr. inkl. moms<\/strong><\/li>\n\n\n\n<li>Samt alle fragtomkostninger<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>11. SmartHus \u2013 system og garanti<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For at sikre stabil drift og korrekt funktion af SmartHus-l\u00f8sningen g\u00e6lder f\u00f8lgende:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u00c6ndringer i systemet<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">S\u00e5 l\u00e6nge systemet anvendes som leveret og opsat af os, yder vi garanti p\u00e5 den leverede l\u00f8sning.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis der foretages \u00e6ndringer uden vores involvering \u2013 herunder:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00c6ndringer med administratoradgang<\/li>\n\n\n\n<li>\u00c6ndringer i automatik eller ops\u00e6tning<\/li>\n\n\n\n<li>\u00c6ndringer i netv\u00e6rk eller tilsluttede enheder<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u2192 kan dette p\u00e5virke funktionaliteten.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>I disse tilf\u00e6lde bortfalder garantien p\u00e5 ops\u00e6tningen<\/strong>, og fejlfinding\/genopretning bliver en betalingsydelse.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>12. Support, ekstra arbejde og service<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Arbejde der ikke er omfattet af tilbud eller serviceaftale faktureres til:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <strong>895 kr. pr. p\u00e5begyndt time (inkl. moms)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Du informeres altid inden arbejdet p\u00e5begyndes.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>13. Genopretning af system<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ved fejl som f\u00f8lge af \u00e6ndringer uden vores involvering:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Arbejde udf\u00f8res efter timebetaling<\/li>\n\n\n\n<li>Omfang vurderes individuelt<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>14. Installation og ansvar<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">SmartHus leverer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ops\u00e6tning og konfiguration<\/li>\n\n\n\n<li>Integration af smart enheder<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Vi udf\u00f8rer ikke autoriseret arbejde indenfor:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El-installationer<\/li>\n\n\n\n<li>VVS<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>15. Samarbejdspartnere<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ved behov for autoriseret arbejde kan vi henvise til samarbejdspartnere.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Der fremsendes separat tilbud.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>16. Foruds\u00e6tninger for korrekt funktion<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For at sikre stabil drift kr\u00e6ves:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Installation udf\u00f8rt af autoriseret fagperson (hvor relevant)<\/li>\n\n\n\n<li>Stabil str\u00f8mforsyning<\/li>\n\n\n\n<li>Stabilt netv\u00e6rk<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Vi r\u00e5dgiver gerne inden installation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>17. Defekte varer<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ved fejl ved modtagelse:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kontakt os hurtigst muligt<\/li>\n\n\n\n<li>Vedh\u00e6ft billeder<\/li>\n\n\n\n<li>Vi d\u00e6kker rimelig fragt<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>18. Klageadgang<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Du kan klage til:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e6vnenes Hus<br><a href=\"https:\/\/naevneneshus.dk\/\">https:\/\/naevneneshus.dk<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">EU klageportal<br><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>19. Privatlivspolitik (GDPR)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vi indsamler:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navn<\/li>\n\n\n\n<li>Adresse<\/li>\n\n\n\n<li>Email<\/li>\n\n\n\n<li>Telefon<\/li>\n\n\n\n<li>Betalingsoplysninger<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Form\u00e5l:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ordreh\u00e5ndtering<\/li>\n\n\n\n<li>Kundeservice<\/li>\n\n\n\n<li>Forbedring af webshop<\/li>\n\n\n\n<li>Markedsf\u00f8ring (ved samtykke)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Opbevaring: Op til 5 \u00e5r jf. lovgivning<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rettigheder:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Indsigt<\/li>\n\n\n\n<li>Rettelse<\/li>\n\n\n\n<li>Sletning<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Kontakt: <strong><a href=\"mailto:info@SmartHus.dk\">info@SmartHus.dk<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>20. Cookies<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vi anvender cookies til:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Funktionalitet<\/li>\n\n\n\n<li>Statistik<\/li>\n\n\n\n<li>Markedsf\u00f8ring<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Standardfortrydelsesformular<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Til:<br>Norgard Engineering<br>Enkeh\u00f8j 25<br>7330 Brande<br><a href=\"mailto:info@SmartHus.dk\">info@SmartHus.dk<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jeg \u00f8nsker at g\u00f8re fortrydelsesretten g\u00e6ldende:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vare: __________________<br>Bestilt: _______________<br>Modtaget: _____________<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Navn: __________________<br>Adresse: _______________<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dato: _________________<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Generelle oplysninger Virksomhed: Norgard EngineeringAdresse: Enkeh\u00f8j 25, 7330 BrandeEmail: info@SmartHus.dk 2. Priser og betaling Alle priser er i DKK Vi accepterer betaling via: Bel\u00f8bet tr\u00e6kkes normalt f\u00f8rst, n\u00e5r varen afsendes. Vi tager forbehold for: 3. Levering Levering sker til Danmark (og evt. EU). Forventet leveringstid:7-14 dage (Hvis varen er p\u00e5 lager) &#8211; Hver enhed&hellip;&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-363","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/smarthus.dk\/index.php?rest_route=\/wp\/v2\/pages\/363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smarthus.dk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smarthus.dk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smarthus.dk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smarthus.dk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=363"}],"version-history":[{"count":6,"href":"https:\/\/smarthus.dk\/index.php?rest_route=\/wp\/v2\/pages\/363\/revisions"}],"predecessor-version":[{"id":586,"href":"https:\/\/smarthus.dk\/index.php?rest_route=\/wp\/v2\/pages\/363\/revisions\/586"}],"wp:attachment":[{"href":"https:\/\/smarthus.dk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}